Responsible Gambling

Our commitment at Crickex Bangladesh

Crickex is committed to promoting safe, fair, and responsible gambling for players in Bangladesh. This page explains practical tools, limits, warning signs, and where to get help if gambling stops being enjoyable.

Core principles of responsible play

Gambling is entertainment, not a way to make money.
Only gamble with money you can afford to lose.
Set a budget and time limit before you start—and stick to them.
Never chase losses; increasing stakes to recover money can escalate harm.
Avoid gambling when stressed, upset, tired, or under the influence of alcohol/drugs.
Balance gambling with work, family, and other activities.

If you feel your gambling is becoming difficult to control, it’s important to pause and use the support and account tools described below.

Age restriction

You must be 18+ to use Crickex. We do not allow underage gambling. If you share your device or internet access with others, take steps to prevent anyone under 18 from accessing your account.

Know the risks and understand the games

All gambling involves risk. Outcomes are random or influenced by real-world events outside anyone’s control, and there is no guaranteed strategy that ensures profit. Understanding how bets work—and their odds—helps you make informed choices.

House edge and probability

Many casino-style games include a built-in house edge, meaning the average long-term return is less than the amount wagered. Even with skill elements, short-term wins can happen, but long-term results are unpredictable.

Randomness and variance

Winning and losing streaks can occur naturally due to variance. A streak does not mean you are “due” to win, and a win does not mean the next result is more likely to be another win.

Avoid myths and “systems”

Be cautious of tips, prediction groups, or “guaranteed” systems. If something sounds risk-free, it isn’t. Make decisions based on your own budget and limits, not pressure from others.

Practical ways to stay in control

Responsible gambling is easier when you plan ahead. Decide your maximum spend and the amount of time you want to play before you start, and treat any losses as the cost of entertainment.

If you notice that your gambling is impacting your finances, relationships, work, or wellbeing, stop playing and seek support as early as possible.

Recognising problem gambling

Common warning signs

Problem gambling can develop gradually. You may not notice it at first, especially if you sometimes win. Paying attention to warning signs can help you take action early.

Emotional and behavioural indicators

Feeling anxious, guilty, or irritable about gambling, or using gambling to escape stress, can be signs that control is slipping.

Another indicator is secrecy—hiding your gambling, lying about spending, or becoming defensive when others ask about it.

Financial and lifestyle impacts

Gambling becomes harmful when it affects your ability to pay bills, meet family responsibilities, or maintain healthy routines.

You should consider taking a break and seeking support if any of the following apply to you:

You spend more time or money than planned.
You chase losses or increase stakes to “get back” money.
You borrow money, sell items, or miss payments because of gambling.
You feel stressed or low when not gambling.
Gambling affects sleep, work, study, or relationships.
You gamble to escape problems or difficult emotions.
You try to stop but find it hard to do so.
Others have expressed concern about your gambling.

If you recognise these signs, you are not alone, and support is available. The earlier you act, the easier it is to regain control.

You can also contact our team for account safety options at [email protected] if you would like help applying limits or taking a break.

A quick self-check

A simple way to assess your situation is to ask yourself a few honest questions about control, impact, and motivation.

If you answer “yes” to any of these, it may be time to pause and seek support:

Do I gamble with money meant for essential expenses?

Have I tried to cut down or stop and failed?
Do I hide my gambling or feel guilty about it?
Do I gamble to cope with stress, sadness, or anger?

If you need an immediate step: take a break now, avoid making deposits, and speak to someone you trust.

You can also use the structured steps below to regain control.

Stop gambling for 24 hours and review your spending calmly.
Set a clear rule: No chasing losses. If you lose, you stop.
Set a budget: Only disposable funds. Never use bill money.
Set a time limit: Short sessions. Use alarms and log out.
Get support: Tell someone. Use professional help if needed.

Remember: asking for help is a responsible decision, not a failure.

Account tools and support at Crickex

We encourage all users in Bangladesh to use responsible gambling tools early—before gambling becomes stressful. These tools are designed to help you manage time and spending.

To request support with limits, breaks, or account restrictions, email [email protected] from your registered email address where possible.

When contacting us, please include details of what you want to apply and the timeframe.

Deposit or spend limits (daily/weekly/monthly).
Cooling-off or self-exclusion requests.

Cooling-off (short breaks)

If you want a short break, contact us at [email protected] and request a cooling-off period. During this time you should not be able to access gambling features on your account.

Cooling-off is useful if you feel you are spending more time than intended or want to reset your habits.

Tip: Use the break to remove gambling apps/bookmarks and turn off promotional notifications.

Self-exclusion (longer protection)

Self-exclusion is a stronger option designed for people who feel they cannot control their gambling. It blocks account access for a longer period.

If you request self-exclusion, we will restrict your access based on your request and our processes. Self-exclusion is intended to be a firm boundary.

For support outside of Crickex, you can also reach international services that provide information and live help.

24/7 confidential chat support: NCPG Chat

Peer support and resources: GamTalk

Marketing preferences

If promotions or bonuses make it harder for you to stay in control, you can ask to reduce or stop receiving marketing messages.

Contact support to request marketing suppression and we will help you manage communications in a responsible way.

Advice for parents and guardians

Keep login details private and use strong passwords.
Do not save passwords on shared devices.
Use device-level parental controls and app restrictions.
Monitor payment methods and card access.
Talk openly with young people about gambling risks.
Seek support early if you suspect underage gambling.

Blocking software and device tools

If you want extra protection, you can use blocking tools to restrict access to gambling websites and apps across your devices. These tools are especially helpful during cooling-off or self-exclusion.

Some widely used options include:

Free gambling-blocking tool: BetBlocker

Parental control software: Net Nanny

Gambling blocking software: GamBlock

Blocking tools work best when combined with support from someone you trust and clear financial boundaries.