Privacy Policy

This Privacy Policy explains how Crickex collects, uses, shares, and protects personal information when you access or use our services in Bangladesh. Effective date: April 18, 2026.

About this Policy

This Policy applies to information collected through the Crickex website, applications, and related services (the “Services”). It should be read together with other notices shown at the point of collection. Return to Crickex for general information and navigation.

Information We Collect

We collect information you provide, information generated through your use of the Services, and information received from permitted third parties. The categories may include:

Identification information (such as your name, date of birth, and account identifiers).
Contact information (such as email address and other contact details you provide).
Account information (such as username, password, and authentication information).
Verification and compliance information (such as documents or data used to verify identity, age, or prevent fraud, where required).
Transaction information (such as deposits, withdrawals, payment method details, and transaction timestamps).
Gameplay and activity information (such as bets, game history, session time, and interactions with features).
Device and technical information (such as device type, operating system, browser, language, and app version).
Usage and log information (such as pages viewed, clicks, referring/exit pages, crash logs, and performance data).
Approximate location information (such as inferred location based on IP address).
Customer support information (such as messages, emails, and records of communications with support).
Marketing preferences (such as your opt-in/opt-out status and communication choices).
Cookies and similar technologies data (such as cookie identifiers, analytics tags, and advertising identifiers where used).
Responsible play and risk indicators (such as limits you set and signals used to detect harmful patterns, where applicable).
Third-party information you authorize us to receive (such as certain payment confirmation or verification results).
Information you choose to submit (such as survey responses or feedback).

We generally do not intend to collect sensitive information unless it is necessary for compliance, security, or service delivery and permitted by applicable requirements. If such data is needed, it may include:

Identity verification document data (for example, document numbers and images, where requested).
Fraud-prevention and security data (for example, results of checks and risk flags).
Payment security data required to process transactions (handled using security controls and, where possible, tokenization).
Information related to legal or regulatory obligations (for example, records needed to meet compliance requirements).

How We Use Information

We use personal information to operate the Services, provide support, maintain security, and meet legal obligations. Typical purposes include:

Creating and managing your account and profile.
Providing access to the Services and enabling gameplay features.
Processing deposits, withdrawals, and related transactions.
Verifying identity, age, and eligibility where required.
Detecting, preventing, and investigating fraud, abuse, and security incidents.
Complying with applicable legal, regulatory, and contractual requirements.
Providing customer support and responding to requests.
Sending service-related messages (such as confirmations, security notices, and updates).
Personalizing content and improving your experience.
Analyzing performance, usage, and trends to improve our Services.
Maintaining records, audits, and internal reporting.
Enforcing our terms, policies, and protecting our rights and users.
Managing promotions, bonuses, and loyalty features where offered.
Conducting testing, troubleshooting, and quality assurance.
Managing marketing communications (subject to your preferences and applicable requirements).
Supporting responsible play measures and user safety where applicable.
Aggregating and de-identifying information for analytics and business insights where permitted.

Where required, we rely on an appropriate legal basis to process personal information, such as performance of a contract, compliance with legal obligations, legitimate interests (for example, preventing fraud and ensuring security), and consent (for certain marketing and cookie activities).

You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact Crickex at [email protected].

We aim to review and respond within a reasonable timeframe and may need to verify your identity before addressing certain requests.

Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels, SDKs, and local storage) to operate the Services, remember preferences, improve performance, and understand how users interact with our pages and features.

Cookies may be set by us (first-party) or by service providers we use (third-party). Types of cookies may include:

Strictly necessary: Required for core functionality such as login, security, and navigation.
Preferences: Used to remember settings such as language and display choices.
Analytics: Used to measure usage and improve site and app performance.
Marketing: Used to deliver or measure promotional communications where enabled and permitted.

You can control cookies through your browser or device settings and, where available, through our cookie preference tools. Disabling certain cookies may affect how the Services function.

We may also use aggregated and de-identified information derived from cookie data to improve our Services and reporting.

Sharing of Personal Information

We may share personal information with trusted recipients for the purposes described in this Policy, subject to appropriate safeguards.

Service providers may process personal information on our behalf to support hosting, analytics, customer support, communications, security, and payment processing.

Payment and financial partners may receive information necessary to process deposits and withdrawals, prevent fraud, and complete transaction verification.

We may disclose information if required by law or legal process, or if we reasonably believe disclosure is necessary to protect rights, safety, and security of Crickex, users, or the public.

In the event of a corporate transaction (such as a merger, reorganization, or sale of assets), information may be transferred as part of that transaction, subject to applicable requirements.

We do not sell personal information in the ordinary sense. Where certain sharing could be considered “targeted advertising” under some frameworks, you may have choices as described in this Policy and within available settings.

International Transfers

Your information may be processed in countries other than Bangladesh where we or our service providers operate. When we transfer personal information internationally, we use appropriate safeguards designed to protect your information in accordance with this Policy. For questions about transfers, contact [email protected].

Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests. Retention periods vary depending on the type of data and purpose. To request deletion or ask about retention, email [email protected].

Your Rights and Choices

Depending on your circumstances and applicable requirements, you may request access, correction, deletion, or restriction of certain personal information, and you may object to certain processing. You can also opt out of marketing communications at any time. To submit a request, contact [email protected].

Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for individuals who are under the legal age to use such services in Bangladesh. We do not knowingly collect personal information from underage individuals. If you believe an underage person has provided us personal information, please contact us so we can take appropriate action.

Age restriction: Users must meet the minimum legal age applicable in Bangladesh to access and use the Services.
Verification: We may request age or identity verification to confirm eligibility and protect users.
Removal: If we learn we have collected personal information from an underage individual, we will take steps to delete or de-identify it where feasible and lawful.
Reporting: Parents or guardians may report concerns by emailing our support address.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Effective date” shown on this page indicates when the Policy was last updated. If changes are material, we may provide additional notice through the Services or other appropriate channels. Effective date: April 18, 2026.